Application For Telemedicine Diagnosis with technology - Motherapp
Application For Telemedicine Diagnosis – Revolutionizing Healthcare
STEP 1. Background
Telemedicine diagnosis technology is a new trend in the healthcare industry started in Mainland China and several overseas countries. It is a digital platform designed for patients with mild symptoms, where doctors can provide simple diagnosis services via video chats. Feeling the need to launch a new one in Hong Kong, our client came to us for technical support.
STEP 2. Business Challenge
Difficulty to find a suitable doctor: It is challenging to find a specialty doctor as they are in high demand. Patients need to call the clinic one by one to check if the doctor is available in a specific time slot. They might need to wait for a long time before actually meeting the doctor. Without a centralized and transparent booking system, it would be a challenge for the patient to be diagnosed immediately. Location is also one of the challenges that our client would like to address, sometimes it is difficult to find a reputable specialty doctor near the patient’s location. Travelling a long distance can be tough for a patient.
Booking management:To develop a telemedicine application, it is important to ensure that the application can assist the operation of the clinic or hospital, but not hinder it. It would be a challenge to eliminate the conflict between online and offline booking so that the operation of the medical providers will be smoother.
Privacy of the medical record:For the traditional medical system, unless a major surgery is done, patients are less likely to keep, or at least find out their previous medical records easily if they visit the clinics. It would be difficult for the patients to show their medical records to a new doctor because the records are usually kept by the clinic.
STEP 3. The Solution
Centralised filter for specialty doctors: The telemedicine application incorporates telemedicine diagnosis technology and offers a sorting function for patients to set up their preferred time slots, doctor types, and even ratings. Once the patients finish setting up their filters, doctors who match the requirements will show up and can be selected by the patients. If available, the patients may video chat with the doctor immediately after settling the payment. With a centralized booking status of various doctors, the patients are more likely to find an available one immediately, without waiting for a week or more.
Video call diagnosis: If the patients are unable to go outside, they may book a session online and meet the doctors at home via video chat. Symptoms like wounds or skin diseases may even be shown to the doctors so that more accurate results can be obtained. Also, when it is time for diagnosis, the patients will enter the waiting room first, and they will be arranged to meet the doctors when they are ready, ensuring a one-on-one diagnosis. With the integration of the video call function and the application, the users do not have to switch to other applications for video chat, making it a standalone telemedicine application.
User-friendly system design: For the clinics, there will be a central admin for every medical unit subscribing to the telemedicine platform. The owners may grant access to different staff members for help. The doctor (or the person in charge of scheduling) may select only the time slot they are available in. They may confirm the reserved time slots of the clinic first, then mark out the unavailable time slots. This flexible design ensures that the online and offline operations do not contradict each other.
Patients’ control of medical records: Telemedicine diagnosis technology allows easier adoption of big data technology with a digitized platform to store the medical details of patients. Patients may inquire about their medical records anytime they want, and they have the right to control the disclosure of their records to new doctors. If they do not want to show their records of previous diagnosis and medicine prescriptions, they can set it up in the application, and their personal information will be secured.
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STEP 4. The Results
Within the expected time, we have developed a model for this telemedicine application. We have successfully combined different functions, designed a user-friendly interface and system that can benefit both the medical units and the patients. It is believed that telemedicine diagnosis technology would become more common in the future and act as a remedy for the over-pressure problems of the healthcare system in Hong Kong, especially under the Covid-19 pandemic.