Your returning guests expect recognition, but with staff rotation and busy check-in periods, front desk employees struggle to recall preferences and past stays—leaving your most valuable patrons feeling like first-time visitors despite their loyalty to your property.
Your hotel is losing up to 30% of revenue to online travel agencies, while lacking the tools to drive direct bookings from past guests who already know and trust your property. Each returning guest who books through an OTA represents significant lost margin.
Your guests live in a digital-first world but experience a paper-based loyalty program at your hotel. Without a mobile presence, you’re missing crucial touchpoints to engage guests before, during, and after their stay—creating disconnected experiences.
Guest Recognition Platform
Replace anonymous interactions with personalized hospitality experiences:
Notify management when high-value guests arrive for personalized welcome
Enable mobile check-in for loyalty members to reduce front desk wait times
Allow one-tap membership access on guests’ phones, eliminating plastic cards
Direct Booking Incentive Engine
Fight back against OTA commissions with tools that drive direct reservations:
Give direct bookers first access to available room upgrades
Provide extra benefits for booking during need periods identified by your revenue team
Guest Journey Orchestrator
Create seamless experiences that extend beyond the property:
Collect guest preferences before arrival to enable personalized in-stay experiences
Sell exclusive area activities and dining options that generate additional revenue
Works Seamlessly With Your Hotel Technology Stack
Integrates with leading PMS platforms to automatically recognize returning guests and track stay history
Enhances your direct booking path with member benefits and special offers
Implement your hotel loyalty program with minimal disruption to your operation. Our hospitality specialists understand the unique demands of 24/7 hotel environments and will ensure your program enhances—rather than complicates—your team’s ability to deliver exceptional guest experiences.