The only way to have a conversation is to pique the interest of the other party. Marketing automation provides your team with the tools they need to deliver scalable yet personalised campaigns to users who actually want to see them, based on behavioural triggers.
The ease and simplification of such tools will also allow you to allocate your resources better, based on a real understanding of customer behaviour. Free your employees from performing repetitive and manual tasks with automation, and let them focus on driving interactions through crafting meaningful content that actually oils the engine.